Bookings Co-ordinator - Cumbria
Bendrigg Trust
Location: Kendal, Cumbria
Salary: £24,434 - £26,688 FTE
Closes: 15/4/25
Bookings Co-ordinator at Bendrigg Trust
About Bendrigg
Bendrigg makes adventure accessible, working together to overcome barriers and transform lives.
Bendrigg’s vision is to harness the power of adventure to create lasting change and transform communities for all. Based in an idyllic rural location just outside of Kendal, we provide inclusive opportunities for people of any age or ability, including residential adventure activity breaks, volunteering opportunities and local community clubs. With 4,000 visitors a year at our site and reaching thousands more through our ‘Beyond Bendrigg’ specialist training and consultancy service, we create change, one adventure at a time.
The role: Bookings Co-ordinator
We are seeking a Bookings Co-ordinator with a passion for our mission, who will act as the first point of contact for our visitors. This is an established role where you will work within our Income and Engagement Team to create, develop and maintain positive customer relationships.
Working alongside our Bookings and Customer Engagement Lead, the successful candidate will administer the enquiry and bookings procedures for all courses at Bendrigg and liaise with other departments to ensure the best stay possible for our visitors. A typical week could involve meeting with prospective new visitors to give them a site tour, confirming bookings information for the coming weeks, responding to customer enquiries, and reviewing customer feedback for ways that we can improve our service.
This is an exciting opportunity for an approachable and friendly person to join a forward-thinking and inclusive team. This opportunity is office based, for four days a week (to include Fridays).
Working at Bendrigg
We understand that everyone is different and try to be as flexible as possible. We are proud to offer a caring and supportive working environment with a number of benefits including:
- Holidays: Staff receive 30 days paid holiday plus bank holidays (FTE, part-time pro-rata). (Up to 7 days + 3 Bank holidays required to be taken during the Christmas/New Year shut down period - FTE).
- Meals: meals and refreshments are provided when on-shift for anyone working on-site from our amazing catering team.
- Training: personal and professional development is actively encouraged and rewarded. Staff are provided with opportunities for external training as well as a number of internal training sessions throughout the year.
- Pension: All employees can take advantage of our pension arrangements whereby contributions of 5% from the employee are matched by 5% from Bendrigg.
- Company health cash plan
- Sick pay: company sick pay (inclusive of SSP) starting at one week full pay in the first six months rising to six months full pay after five years of employment
- Maternity & Paternity Pay: Statutory Maternity & Paternity Pay
- Parental leave: We understand that you may need time to settle children into a new school, or you may want to spend more time with a child. Bendrigg offers 18 weeks unpaid leave for each child up to their 18th birthday (maximum of 4 weeks per year).
- Emergency Dependant & Compassionate leave: Up to 5 paid days per year
We welcome and encourage applications from candidates of all backgrounds, irrespective of gender, disability, colour, race, nationality, ethnic or national origin, marital status, sexual orientation, religion or criminal records.
How to apply
If you feel you could belong at Bendrigg then please download the full job description from our website https://www.bendrigg.org.uk/vacancies/ and send your CV and a covering letter detailing how you fit the person specification to [email protected]
For more information
We also welcome informal enquiries so please do contact our office if you have any questions. All enquiries relating to this post should be made to:
Sarah Garman
Head of Income and Engagement
01539 723766